Kaiser Permanente

Labor and management in every region are working together to make Kaiser Permanente the recognized model for delivery of high quality, affordable health care. And our Labor Management Partnership is a unique part of that model. At the 2011 Union Delegates Conference, LMP Senior VP Barb Grimm caught up with Dennis Deas, senior director of National Performance Improvement, to find out what every team should know to make KP the best—and the best at getting better.

Good service is easy for a hospital patient to recognize. But when you're the care deliverer, it can be hard to know whether patients' needs are being met. Barb Grimm, LMP's senior VP, recently caught up with Hannah King, the director of UBT Service Quality, to find out what teams throughout KP are doing to make sure our members are receiving the best service—and that we are putting them at the center of everything we do.

It’s open enrollment season, which means members with employer-sponsored health insurance have the opportunity to renew their membership with Kaiser Permanente—or choose another health care provider. So Senior VP Barb Grimm decided it was the perfect time to catch up with Wade Overgaard, the senior VP of sales and account management for California, to get his advice on how we can all help retain members and help KP grow.

Team-based care is the path to the future, Jack Cochran, MD, executive director of the Permanente Federation, told Sunday’s morning plenary session.

Audrey King of OPEIU Local 2 in the Mid-Atlantic States is proud of what her union and the Labor Management Partnership have built. She's invested in the future of Partnership, not just for herself and her co-workers, but also for her daughter, now a labor and delivery nurse with KP.

Recently, President Obama described the care his grandmother received at Kaiser Permanente to Time magazine this way: 

 “…it’s actually one of the models of high-quality, cost-efficient care that’s out there right now, partly because they maintain such a stable base of patients and they construct a whole team approach that has proven to be very effective.