Facilitation Skills Workshop
Path to Performance
Levels 3, 4, 5
Participants will learn core facilitation practices and will practice these skills and receive feedback from instructors. The participants will determine how facilitation skills are used when leading a UBT.
Who should attend
This course is intended for anyone facilitating unit-based teams. Job categories who should attend include physician, management, labor, unit-based team consultants and union partnership representatives.
Course outline and objectives
Definition of facilitation, facilitating ground rules and contracting
- Participants will learn the definition of facilitation
- Participants will learn how to facilitate the development of ground rules in a team and how to create a contract with their UBT
Principles of UBT facilitation
- Participants will learn the basic principles of co-lead facilitation of unit-based teams
Knowledge of self: Understanding working styles
- Participants will do a self-assessment to learn their working styles and discover how their individual styles directly influence how they facilitate team meetings
Planning and opening an effective meeting
- Participants will learn the key processes for planning an effective meeting, including joint agenda preparation with their partner
- Participants will learn the importance of opening a meeting effectively, setting the context for the meeting and establishing desired outcomes
Running an effective meeting
- Participants will learn key facilitation tips for effectively running a meeting, including agenda management, facilitating process tools, the art of questioning, etc.
Diagnosis and intervention of team and individual behavior problems
- Participants will learn how to identify and address team and individual behavior issues so UBT meetings can function effectively
Closing a meeting
- Participants will learn how to effectively close a meeting (ensuring agreements are captured), identify next steps and facilitate a meeting evaluation
(knowledge, skills, attitudes)
- Understand the role of the co-lead facilitator and the key elements of facilitation in a unit-based team
- The participants will learn how to facilitate the phases of a meeting and the elements for effective planning for UBT meetings
- The participants will practice individual facilitation skills, identifying personal strengths as well as areas for development
- The participants will learn facilitation skills through participation in meeting simulations
- Participants will learn the characteristics of effective teams and practice addressing barriers to team effectiveness through assessment, diagnosis and intervention
For information on this course or to request a training for trainers, contact LMPlearn@kp.org.
This page was last updated 1/2/2015