September 22, 2014

Facilitation Skills Workshop
Course Title

Facilitation Skills Workshop

Course Duration

2 Days

Path to Performance

Levels 3, 4, 5

Course Description

Participants will learn core facilitation practices and will practice these skills and receive feedback from instructors. The participants will determine how facilitation skills are used when leading a UBT.

Who Should Attend

This course is intended for anyone facilitating unit-based teams. Job categories who should attend include physician, management, labor, unit-based team consultants and union partnership representatives.

Course Requirements

None

Course Outline and Objectives

Definition of Facilitation, Facilitating Ground Rules and Contracting
  • Participants will learn the definition of facilitation
  • Participants will learn how to facilitate the development of ground rules in a team and how to create a contract with their UBT
Principles of UBT Facilitation
  • Participants will learn the basic principles of co-lead facilitation of unit-based teams
Knowledge of Self: Understanding Working Styles
  • Participants will do a self-assessment to learn their working styles and discover how their individual styles directly influence how they facilitate team meetings
Planning and Opening an Effective Meeting
  • Participants will learn the key processes for planning an effective meeting, including joint agenda preparation with their partner
  • Participants will learn the importance of opening a meeting effectively, setting the context for the meeting and establishing desired outcomes
Running an Effective Meeting
  • Participants will learn key facilitation tips for effectively running a meeting, including agenda management, facilitating process tools, the art of questioning, etc.
Diagnosis and Intervention of Team and Individual Behavior Problems
  • Participants will learn how to identify and address team and individual behavior issues so UBT meetings can function effectively
Closing a Meeting
  • Participants will learn how to effectively close a meeting (ensuring agreements are captured), identify next steps and facilitate a meeting evaluation
Learning Outcomes

(knowledge, skills, attitudes)

  • Understand the role of the co-lead facilitator and the key elements of facilitation in a unit-based team
  • The participants will learn how to facilitate the phases of a meeting and the elements for effective planning for UBT meetings
  • The participants will practice individual facilitation skills, identifying personal strengths as well as areas for development
  • The participants will learn facilitation skills through participation in meeting simulations
  • Participants will learn the characteristics of effective teams and practice addressing barriers to team effectiveness through assessment, diagnosis and intervention